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Orders ship from our warehouse in Oxnard, California, via UPS. We do not mark up the UPS rate. We do not add a handling fee unless we told you about it before you paid.

Orders usually ship within one business day and always within five days. If there is a problem with the order, we will email or call you within that time. If you provided an email address, we'll send you UPS tracking. You can also call or email us for the tracking number.

UPS Ground inside the United States usually takes 1 to 5 days after the package ships, depending on where you are.

For Canada, Alaska, and Hawaii, checkout may not show the final carrier rate. If the rate is higher than what you were shown, we will contact you before we ship. You can accept that rate or cancel the order for a full refund. On Canada orders, the recipient pays customs fees and clearance.

We do not normally ship outside the United States and Canada. Shipping to other countries costs more than the merchandise.

Our refund policy covers returns. In short: contact us within 14 days of delivery, before you ship anything back. You pay the return shipping. We refund the item price, not the original shipping. If we sent the wrong item, or it arrived damaged, contact us, and we will correct the order.

Call 805-487-1859 or email djolin@uniquely-thai.com. The showroom and warehouse are at 351 E. Wooley Rd, Oxnard, CA 93030, most days from 10 a.m. to 5 p.m. Call before you come.