Refund policy

You can return an item for any reason within 14 days of delivery.

The item must be unused and in the original packaging. We decide whether it meets that condition. After we receive it, we refund the item price to the original payment method. We do not refund the original shipping. You pay the cost to ship the return to us.

Contact us before you ship a return. Call 805-487-1859 during showroom hours, or email djolin@uniquely-thai.com at any time. We will tell you where to send the package. Do not ship it until we confirm the address.

If we sent the wrong item, or the shipment arrived damaged, contact us, and we will correct the order with a replacement or a refund.

Orders ship from our Oxnard, California warehouse by UPS. We do not mark up the UPS rate. We do not add a handling fee unless we told you about it before you paid. Orders usually ship within one business day and always within five days. If you provide an email address, we'll send you UPS tracking. UPS Ground inside the U.S. usually takes 1 to 5 days after it ships, depending on where you are.

For Canada, Alaska, and Hawaii, checkout may not show the final carrier rate. If the rate is higher than what you were shown, we will contact you before we ship. You can accept that rate or cancel the order for a full refund. On Canada orders, the recipient pays customs fees and clearance.

We do not normally ship outside the United States and Canada. Shipping to other countries costs more than the merchandise.

Our showroom and warehouse are at 351 E. Wooley Rd, Oxnard, CA 93030. The showroom is open most days from 10 a.m. to 5 p.m. Call before you come, especially from out of town. We sometimes close for events.